TERMS AND CONDITIONS
(the “Website”) is operated S.C. Lucia Roşca Studio SRL-D (the “Company”, “we”,
“us” and “our”). The company is registered in Romania with the company number J40/13769/19.10.2016,
CIF 36651697, bank account RO59BTRLRONCRT0370024301, opened at Banca
Transilvania Universităţii. Our principal address is at 7 Bozieni Street,
Sector 6, Bucharest, Romania.
1.2 The Terms and
conditions (“Terms”) below constitute an agreement between you on the one hand,
and our Company on the other hand, in relation to your use of the Website and
related services, including any applications which allow you to buy our
products from us on mobile devices (“Services”), the goods and services offered
and sold through this Website, and any orders you place through the Website.
Before you use this Website or order any products, please carefully read these
which contains important information regarding how we use your personal data.
By using our Website, you agree to be bound by these Terms and
conditions. If you have any questions, you may contact us via the contact
information provided on our Contact webpage on this
1.3 We reserve the right
to change these Terms and conditions from time to time by updating the version
generally available on the Website. By accepting these Terms and conditions you
undertake to check, prior to each use of the Website, for any changes to these
Terms and conditions. Your continued use of the Website, after any such changes
to these Terms and conditions, will constitute your acceptance of these Terms
and conditions as amended.
2.1 Browsing and the
purchase of Lucia Roşca product(s) is done on the www.luciarosca.ro website.
Orders are placed by selecting the product(s), placing them in the shopping
cart and transmitting the order by clicking on the “PROCESS ORDER” button at
checkout. This process permits you to check and amend any errors before placing
2.2 To place an order on
our website, you must be at least 18 years of age. By doing so, you confirm to
us that you meet this requirement.
2.3 Once you have placed
your order, we will promptly acknowledge your order by sending you an email
which will contain the relevant details of your order. We do not accept your
order (and therefore we make no commitment to provide you with the products),
and no contract for the sale of such products shall come into effect, until we
specifically accept your order and notify you by email that we have dispatched
the product(s) to you.
2.4 If the payment
method you selected at checkout supports an authorization mechanism (e.g. most
credit/debit cards), when you place your order we will only authorize the
applicable amounts, and you will be charged only after your products have been
dispatched to you. Please note that we charge the full order amount even if it
is part dispatched.
2.5 We make the
appropriate efforts to process and fulfill any order as quickly as possible.
However, we may, upon notice to you, decline to accept your order if: (a) the
Product(s) is unavailable (in which case, if the payment was processed, we will
refund you in accordance with these Terms); or (b) we are unable to verify the
payment information you provided.
2.6 We may, if we
suspect someone’s identity, address, email address and/or payment information
is being used fraudulently or in an unauthorized manner, also require
additional verification or information before accepting any order.
2.7 You agree that our
Products displayed on the Website or other Service is an invitation to treat
and that your order for any Product(s) is an offer to purchase such Product(s).
All orders are subject to our acceptance and availability. Items that are
placed in your shopping cart are not reserved and may be purchased by other
customers. We will inform you if we are unable to fulfill your order.
2.8 We may choose not to
accept your order in our discretion for any reason without liability to you.
Examples of occasions we may not accept your order are: that we are unable to
obtain authorization for payment; shipping restrictions apply to a particular
item; the item ordered is out of stock; the item ordered does not satisfy our
quality control standards and is withdrawn; or that you do not meet the
eligibility criteria set out within these Terms.
2.9 We are under a legal
duty to supply goods that conform with their description on the website.
2.10 Please note that we
may refuse to process an order that is a multiple of a single product, for
example an order for three of the same dress, in the same color.
2.11 We may also refuse
to process (and therefore accept) a transaction for any reason to anyone at any
time at our sole discretion. This includes refusing to process a transaction or
unwinding or suspending any transaction after processing has begun.
2.12 After submitting an
order to us, we will send you an order acknowledgment email. This email will
include your order number, details of the items you have ordered from us and
delivery details. Please note that this email is an acknowledgement of your
order and is not an acceptance of your order.
2.13 Acceptance of your
order and formation of a contract of sale takes place when your order has been
dispatched and we have sent you an email confirming this.
2.14 When placing an
order for the first time, you may be required to or may be offered the option
to register with us and complete certain required fields on an order form.
Where we ask you to provide and use identifiers and passwords to access
restricted parts of the Website, it is on condition that you shall be responsible
for ensuring that such identifiers and passwords are kept secure and
confidential at all times. You shall comply with all security directions and/or
recommendations given by us and inform us immediately if you become aware or
suspect any unauthorized use of your account.
2.15 The status of any
order is usually updated within 1 hour but we make no representation or
warranty as to any such functionality or uptime.
2.16 Payment will be
debited from your card when your order is dispatched. If the payment method
you selected at checkout supports an authorization mechanism (e.g. most
credit/debit cards), when you place your order we will only authorize the
applicable amounts, and you will be charged only after your order has been
dispatched to you. Please note that we charge the full order amount even if it
is dispatched in parts.
2.17 We may store a
record of your transactions in accordance with our Privacy
3.1 Prices are in
Romanian currency (LEI) and are inclusive of VAT. Prices do not include
delivery costs or taxes & duties. The receipt will be delivered together
with the order and will include the cost of the item(s) bought and of the
3.2 All prices and
offers remain valid as advertised from time to time. The price of a product
displayed on the Website at the time the order is accepted will be honored,
except in cases of obvious error.
4.1 You may pay with the
payment methods specified at checkout. These include:
a) Online payment
- You can pay online using either your personal or your company’s
credit card, in fully secure conditions, through the “3-D Secure” system,
elaborated by the organizations that ensure online transactions the same
level of security as those realized at the ATM or at suppliers. “3-D
Secure” makes sure that not only no information regarding your card is
transferred or registered at any time on the shop’s servers or the payment
supplier’s, the data being introduced directly into the Visa and
- The accepted cards are VISA (Classic and Electron) and MasterCard
(including Maestro, if they have a CVV2/CVC2 code).
- Transactions are done in Romanian currency (LEI) and no extra fees
- To correctly finalize a transaction, you must introduce the credit
card code (all the numbers organized in 4 groups on the credit card, with
no spaces in between), the expiration date and the last 3 numbers on the
back of the credit card, inscriptioned on the same row with your signature
(depending on the card, it may be missing).
- Lucia Roşca Studio SRL-D does not solicit or register any details
referring your card.
b) Payment on delivery
- The payment is done to the courier representative, at the moment of
c) Bank transfer
- For this method of payment, we ask you to solicit a pro forma
invoice, and the delivery will be made after the confirmation of payment.
In the Lucia Roşca
showroom payments in cash or with credit card cannot be made.
4.2 After completing your
www.luciarosca.ro purchase, you acknowledge and agree that: (i) we, or one of
our third party payment processors, will charge you through the payment method
you have selected at checkout for such order and such other amounts payable
under these Terms that may be due in connection with the order; (ii) you will
provide valid and current information about yourself; (iii) we may use the
tools, software or services of Payment Processors to process transactions on
our behalf; and (iv) you may be charged bank or credit/debit card issuer with
additional fees (such as foreign transaction fee or cross border fee) or
surcharges imposed by your bank or credit/debit card issuer, and those are not
our charges or fees, and neither have control over this nor do we have any way
to mitigate this, as this is purely up to the relationship and commercial terms
between you and your bank or credit/debit card issuer, and we also have no way
of knowing in advance whether you will be charged such fees or surcharges, as
each bank and credit/debit card issuer.
4.3 Payment will be
debited and cleared from your account upon completion of the order process on
the Website or other Service. When you select the EuPlătesc option at checkout,
you will be directed to the EuPlătesc site to ‘Log In’ to your account and
review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay
Now’ and you are returned to the Website, your transaction is complete. We
shall have no responsibility or liability in relation to the terms and conditions
agreed between you and EuPlătesc or any other payment intermediary.
4.4 You confirm that the
method of payment that is being used is yours or that you have been
specifically authorized by the owner of the same to use it. All credit/debit
card holders are subject to validation checks and authorization by the card
issuer. If your payment provider refuses to authorize payment to us, we
will not be liable for any delay or non-delivery.
4.5 Your credit card may
be refused for any of the following reasons: (i) the card may have expired, in
which case please check that your card is still valid; (ii) you may have
reached your credit limit, in which case please contact your bank to check that
you have not exceeded the authorized purchase limit; (iii) you may have entered
some information incorrectly, in which case please check that you have filled
in all the required fields correctly.
4.6 To help ensure that
your shopping experience is safe and secure, we (or our third party payment
processors, as applicable) use industry standard security systems to encrypt
your payment details to guard against unauthorized access.
4.7. When using the
credit cards on our website, the data is transmitted SSL-encrypted. For
payments with Visa and Mastercard only SET transactions (secure electronic
transactions) are accepted. After verifying that the card is included in the
SET system, the system will contact the card-issuing bank to enable the buyer
to authorize the purchase. When the bank confirms the authenticity, the payment
will be charged to the card. Otherwise the order will be cancelled.
4.8 We have the right to
cancel your purchase without prior notification. Examples of occasions we may
choose to cancel your purchase are: your card details have been flagged by our
fraud screening processes or are declined by our fraud screening processed.
4.9 Furthermore, we take
reasonable care, in so far as it is in our power to do so, to keep the details
of your order and payment secure, but to the maximum extent permitted by law,
and in the absence of negligence on our part, we cannot be held liable for any
loss you may suffer if a third party procures unauthorized access to any data
you provide when accessing or ordering from the website. Please also refer to
5.1 Your order can be
sent to an address selected by you (home, work, etc., but-never a PO Box) using
FAN Courier or picked up at the Lucia Roșca showroom in Bucharest. Standard
delivery in Romania is 16 lei, and express, 25 lei. Showroom delivery is free.
5.2 Ownership of any
products ordered by you from us shall pass to you on the date and time of
delivery to your nominated address.
5.3 We insure each
purchase during the time it is in transit until it is delivered to your
specified delivery address. A signature is required for any goods delivered, at
which point responsibility for your purchased goods passes to you. If you have
specified a recipient who is not you for delivery purposes (for example as a
gift) then you accept that evidence of a signature by them (or at that delivery
address) is evidence of delivery and fulfillment by us, and transfer of
responsibility in the same way.
5.4 We shall be entitled
to supply your purchases in installments and each installment shall be deemed
to constitute a separate contract with us, and we shall be entitled to supply
only part of an order.
5.5 We deliver Monday to
Friday excluding public holidays.
5.6 Delivery times
depend on the type of delivery selected and are estimates and start from the
date of dispatch. Deliveries at the showroom take 2 to 5 working days, standard
deliveries, 2 to 7 working days and express deliveries, between 1 and 2 working
days. Reasons for delay could include: customization of products, specialized
products, unforeseen circumstances, delivery area or adverse weather
conditions. Please take into consideration that Lucia Roșca designs are
individually produced and the process takes between 7 to 12 days from the day
the order is placed and confirmed (excepting weekends and national holidays).
For deliveries abroad, contact us at firstname.lastname@example.org.
5.7 If you have chosen
showroom delivery, we will send you a text message when your order has arrived
(you will have 15 days to collect it). It is necessary to show the order number
and the Identification Document of the person who collects the order.
6.1 When your order is
shipped, we will send you a confirmation email, which will include your
tracking number. You can track and trace your order using this link. Order
status usually updates within an hour after the order has been placed, but
functionality and uptime cannot be guaranteed.
6.2 A signature will be
required upon delivery of your order and we shall have no responsibility or
liability for any failure to provide such a signature. Please also be aware
that our service is not a named delivery service and anyone at the designated
delivery address may sign for your delivery. We will not be liable for a lost
or missing order that has been signed for at the address given by you by
somebody other than you (for example, in an office address).
6.3 If no one is
available to sign for the delivery, the driver will make a total of three
delivery attempts on three consecutive business days. If there is still no one
available to sign for the package, after 5 days with no communication, it will
be returned to our showroom.
6.4 When placing your
order please ensure that the billing and shipping address details are correct
as we are unable to redirect packages once an order has been processed. You are
responsible for any inaccurate or incomplete details provided to us.
6.5 If you were to
accidentally receive an item that you did not order, please contact us at email@example.com.
7.1 If you wish to
return any item(s) you must send it together with the return form received
at delivery, to the address on the package.
7.2 All returns must be
made within 14 days from receipt of the items. www.luciarosca.ro reserves the
right to reject returns sent or communicated beyond the return period limit, or
items which are not in the same condition in which they were received.
7.3 Upon receipt of the
return and confirmation that it has been returned in accordance with the
applicable requirements, we will reimburse you for the actual paid price of the
7.4 Returns at
www.luciarosca.ro are always free of charge. The only fee you must pay is the
delivery one. Any delivery costs paid in connection with the order are
non-reimbursable or refundable. Moreover, any delivery and clearance costs
incurred by you when returning products are non-reimbursable or
7.5 Return deliveries
are at your risk and we therefore advise you to use a courier service offering
a tracking number, and to take out adequate insurance to cover the cost of the
goods in transit.
7.6 Items must be
returned in their original condition with all garment tags attached in the
branded packaging provided. This is also to ensure that item(s) arrives back to
us in a suitable and undamaged state. Returns that have been worn, used,
altered or damaged will not be accepted and may be sent back to you and/or a
refund refused. Where provided, belts and any packaging such as
instructions, authenticity cards, dust bags, and leather tags should be
included with your return.
7.7 You cannot return
items that have been personalized or custom-made after your requirements (for
example, using your measurements, length adjustment, adding accessories, etc).
7.8 Please note items
received outside of the specified returns period will not be accepted.
7.9 Once the items have
been received they will undergo a quality review. Once cleared, you will
receive a refund on the cost at purchase price directly to the original method
of payment used for purchase.
7.10 We do not refund
initial shipping charges for items returned, other than for faulty items. Your
own return postage costs are not refundable.
7.11 We endeavor to
process refunds as soon as they are received but please allow 5 working days
for returns to be processed. You will receive an email notification of the
status of your refund once processed.
8.1 Refunds will be
credited to your original method of payment. Shipping charges and duties will
not be refunded. On receipt of return, we shall process the refund as soon as
possible. We estimate that refunds will be made by the provider within
approximately 10-14 days from the receipt of the returned items, depending on
8.2 If your refund sum
is incorrect, please contact us at firstname.lastname@example.org and we will find a solution as soon as possible.
9. Faulty Items
Items are faulty if they
are received damaged. Items that are damaged as a result of normal wear and
tear are not considered to be faulty. Where possible, we will offer to repair
faulty items. When items deemed faulty cannot be repaired or the same item is
not available, a full refund will be offered. www.luciarosca.ro only sells
items in perfect condition so, in the rare event of receiving a faulty item,
please contact us at email@example.com.