How long will my order take to arrive?
Delivery times depend on the type of delivery selected. Deliveries at the showroom take 2 to 5 working days, standard deliveries, 2 to 7 working days and express deliveries, between 1 and 2 working days. Reasons for delay could include: customization of products, specialized products, unforeseen circumstances, delivery area or adverse weather conditions.
Please take into consideration that Lucia Roșca designs are individually produced and the process takes between 7 to 12 days from the day the order is placed and confirmed (excepting weekends and national holidays). For deliveries abroad, contact us at email@example.com.
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc., but-never a PO Box) or picked up at the Lucia Roșca showroom in Bucharest.
How much do I pay for delivery service?
Standard delivery in Romania is 16 lei, and express, 25 lei. Showroom delivery is free.
Can I track my order?
Yes, in the "my orders" section in "My account" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
What is the showroom delivery process?
If you have chosen showroom delivery, we will send you a text message when your order has arrived (you will have 15 days to collect it). It is necessary to show the order number and the Identification Document of the person who collects the order.
Can I exchange or return any item?
Yes, as long as it is in perfect condition and has all its labels on it.
Are there items I cannot return?
You cannot return items that have been personalizes or custom-made after your requirements (for example, using your measurements, length adjustment, adding accessories, etc).
How can I make a return?
To return an item, you must send it together with the return form received at delivery, to the address on the package.
How long do I have to make a return?
All returns must be made within 14 days from receipt of the items. LuciaRoșca.ro reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
Is there a charge for requesting a return?
Returns at www.luciarosca.ro are always free of charge. The only fee you must pay is the delivery one. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our office. We also recommend that you use a secure, trackable means to return your order to us, and you retain proof of sending, in case of a dispute.
When will I receive the refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 10-14 days from the receipt of the returned items, depending on your bank.
Where can I find out more details about Shipping and returns?
You can access the Shipping and returns section in our Terms and conditions
page or contact us at firstname.lastname@example.org.